All orders placed by 1pm are packed up, with your free sample, the same working day and sprinted up to the post office. Depending on the weight of goods ordered we are able to send via Royal Mail First Class, standard parcel post or for some larger orders by courier. All orders can be expected within 1 to 3 working days.
Free UK delivery on orders over £35
£3.30 for orders under £35
Outside the UK we send to Europe using Royal Mail International Standard Post which cost £5.60 for orders under £12 and £10.95 for orders over £12.
We hope you are happy with any product purchased, but if you wish to return a product to us for any reason read on :
If for any reason your order is incorrect or damaged then Tugboat offers a replace or refund policy, please contact us within 7 days of the items being delivered to arrange return of the goods.
If you have changed your mind and the items are unsuitable then please contact us within 7 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being saleable, unused and complete in their unopened original packaging. Please allow 10 working days for this process.
Unless the item is faulty, damaged or incorrect, all shipping back to Tugboat is to be paid for by the customer. We recommend that you obtain a ‘proof of delivery’ as we cannot be held responsible for goods lost or damaged in transit.