Privacy Policy

PRIVACY POLICY


WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the information you give us such as your name, address and email address.
Email marketing : With your permission and only with your consent, we may send you emails about our store, new products and other updates.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use of your information, at anytime, by contacting us at info@tugboatbrews.co.uk or mailing us at:

Tugboat
23 New Bridge Street
Truro
Cornwall
UK
TR1 2AA


SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

We also use basic Google Analytics cookies for tracking site performance and usage. The Google Analytics JavaScript libraries use HTTP cookies to remember what a user has done on previous pages/interactions with the website. Please note that Google Analytics does not store any personal information about users.

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org

Please note that we are not responsible for the content of external websites.

Third Party Cookies
When you use this site you may notice some cookies that are not related to Tugboat or Shopify. When you visit a page that contains embedded content, for example from Vimeo, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

COMPETITIONS & PROMOTIONS

General
When entering any of our competitions or prize draws, you provide your name and email address .
Winners will be contacted by email. A reply to this email confirming details required to administer the prize will need to be received by Tugboat in 7 days or a new winner will be chosen. This process will then repeat. 
If you have entered a competition the information you share with us will not be shared with any other company unless clearly stated on the competition page.
Tugboat reserve the right to cancel a competition at any time.
Winners chosen by Tugboat are final.

Campaign specific competition terms and conditions will be detailed here.



QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information contact us at info@tugboatbrews.co.uk or by mail at

Tugboat
23 New Bridge Street
Truro
Cornwall
UK
TR1 2AA

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