FREE UK DELIVERY ON ORDERS OVER £35 - FREE SAMPLE WITH ALL ORDERS

Terms & Conditions And Privacy

TERMS & CONDITIONS

This page tells you the terms and conditions on which we supply any of the products listed on our website www.tugboatbrews.co.uk to you.


ABOUT US
This website is operated by Tugboat Brews. We operate from The Pannier Market, Truro, Cornwall, TR1 2LL, UK. Our terms and conditions apply to our website and for any goods purchased from us online. 


ABOUT YOU
By placing an order through our site, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an order acknowledgement email and order number. This is your confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered.You will receive a dispatch conformation email from us.


CONSUMER RIGHTS
As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below. This provision does not affect your statutory rights.

REFUNDS
We hope you are happy with any product purchased, but if you wish to return a product to us for any reason read on :

DAMAGED OR INCORRECT ORDERS
If for any reason your order is incorrect or damaged then Tugboat offers a replace or refund policy, please contact us within 7 days of the items being delivered to arrange return of the goods.

CHANGE OF MIND
If you have changed your mind and the items are unsuitable then please contact us within 7 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being saleable, unused and complete in their unopened original packaging. Please allow 10 working days for this process.

Unless the item is faulty, damaged or incorrect, all shipping back to Tugboat is to be paid for by the customer. We recommend that you obtain a ‘proof of delivery’ as we cannot be held responsible for goods lost or damaged in transit.

DELIVERY

DELIVERY WITHIN THE UK
All orders placed by 1pm are packed up the same working day and sprinted up to the post office. Depending on the weight of goods ordered we are able to send via Royal Mail First Class, standard parcel post or for some larger orders by courier. All orders can be expected within 1 to 4 working days. If an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. We offer free UK delivery on orders over £35 and at a cost of £3.30 for orders under £35.

DELIVERY OUTSIDE THE UK
Outside the UK we send to Europe using Royal Mail International Standard Post which cost £5.60 for orders under £12 and £10.95 for orders over £12.

IMPORT DUTY
If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

PAYMENT
We take payment from your card at the time we receive your order. We do not store credit card details nor do we share customer details with any 3rd parties.

INDEMNITY
You agree to indemnify and hold Tugboat Brews harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Tugboat Brews website, or from your use/misuse of the website or from your violation of the terms and conditions.

GOVERNING LAW
The contract between you and Tugboat Brews under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

  

PRIVACY STATEMENT


WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the information you give us such as your name, address and email address.
Email marketing : With your permission and only with your consent, we may send you emails about our store, new products and other updates.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@tugboatbrews.co.uk or mailing us at:

Tugboat Brews
Pannier Market
Truro
Cornwall
UK
TR1 2LL


SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information contact us at info@tugboatbrews.co.uk or by mail at

Tugboat Brews
Pannier Market
Truro
Cornwall
UK
TR1 2LL

Same day shipping for all orders in by 1pm!